Privacy Policy for Crownslots Australia
This privacy policy outlines how Crownslots collects, uses, stores, and protects personal data for Australian players in 2026. Crownslots observes Curacao regulations and best practices inspired by Australian privacy frameworks, ensuring that data subjects can exercise clear rights over their information. The policy applies to information you provide directly, data gathered through cookies, and third-party information related to identity verification or payment checks. The aim is to keep you informed about what is collected, why it is used, and how you can request updates, deletions, or copies of your data at any time.
Types of Data Collected
Crownslots collects personal data such as name, email, date of birth, postal address, and preferred payment methods when you register. The platform may also store identity documents (driver license, passport, utility bill) when required for verification. Behavioral data such as game preferences, deposit history, and device details is logged to optimise the experience and monitor unusual activity. Crownslots may also collect geolocation data for compliance, which is especially important for Australians playing across states and territories when different regulations may apply. None of the collected data is sold to third parties; it is only shared with service providers who need it to process transactions or deliver support.
When third parties provide information, such as payment processors verifying deposits or marketing partners analysing aggregated usage, Crownslots retains only the details necessary to fulfil regulatory obligations and expose relevant functionality, such as targeted promotions. The policy lists every partner and the legal basis for data transfer, so the relationship stays transparent.
How Data Is Used
Personal data keeps your account secure, powers loyalty features, and supports customer service. Crownslots uses data to validate identity, manage deposits and withdrawals, and send notifications about promotions, new games, or account alerts. Behavioral data helps the loyalty program tailor bonuses, while analytics data ensures the site performs well for different Australian devices. Occasionally, data may help with dispute resolution or compliance audits, but those actions follow strict access controls and retention policies.
Data Retention and Deletion
Data is retained only as long as necessary. Crownslots keeps account data for the duration of the relationship and for five years after account closure to comply with Curacao and anti-money laundering rules. You can request earlier deletion on non-legal-hold data via the privacy form, and Crownslots will confirm the removal or flag why certain data must remain for legal purposes. Deletion requests cover marketing data, stored cookies, and optional profile information.
Access and Correction Rights
Australians can request copies of their data and ask for corrections through the privacy contact. Crownslots provides a secure form where you verify your identity before receiving any sensitive data, keeping fraud risk low. If you believe any information is inaccurate, you can flag it for correction, and Crownslots will make the update within a reasonable timeframe. The policy also explains how to export loyalty status logs or deposit histories for your records.
Cookies, Tracking, and Marketing
The privacy policy refers to the cookies page for detailed information, but it also summarises the categories, such as necessary, performance, and marketing cookies. Crownslots respects your cookie choices and only processes marketing data with consent. The policy also clarifies that email marketing uses a double opt-in so you can unsubscribe instantly.
The platform never uses tracking to target minors, and the site is age-gated during registration to ensure only adults can open accounts.
Contacts and Complaints
If you have a complaint, Crownslots directs you to live chat first, followed by email to [email protected]. Each complaint receives a confirmation within one business day, and Crownslots aims to resolve it within fourteen days. If the complaint is about privacy, you can also contact your local privacy commissioner or the Curacao regulator after following the Crownslots internal process.
In total, the policy emphasises accountability, informing Australian players about data rights, the specific uses of their personal information, and the channels available for managing those preferences.
Data security is maintained through encryption at rest, secure backups, role-based access controls, and regular audits. Crownslots partners with reputable infrastructure providers that host data inside secure environments, and the policy highlights those providers so you can review their certifications.
Third-party processors, including identity verification services and payment processors, are contractually bound to handle data in accordance with this policy and only for the purposes stated. Crownslots monitors this compliance through periodic reviews and keeps descriptors on the site so you understand who touches your data and why.
In the rare event of a data breach, Crownslots has notification procedures so that affected Australians know what happened, what data was involved, and how to protect themselves moving forward. The policy clarifies the timelines for notifications and the channels used to communicate, such as email and the support dashboard.
The policy also maps out how updates are published. Each revision includes the date, what changed, and a short summary. Major updates trigger an email to existing players and a banner on the site, while minor clarifications are noted on the page itself.